Support and Documentation

Technical support


We'll get back to you within one business day.


Toll-free (North America): +1-877-347-6928
Phone: +1-416-815-1496

Please call us if your support issue is time critical. Telephone support is available weekdays from 9 am - 5 pm ET, not including Canadian statutory holidays.


  • Quickstart Guide

    Help guide for training companies, to learn the basics.

  • Student Guide

    Help documentation for students.

  • Administrator Guide

    Help documentation for administrators.

  • Web Services API

    Programmatic access to Firmwater LMS's information using a simple, powerful, and secure application programming interface.

  • Webhooks

    Developer approach for retrieving and storing data from a certain event.

  • Release Notes

    Notes on all Firmwater LMS releases with features and enhancements included and bugs fixed.