Frequently Asked Questions

  1. What is an LMS?
  2. What type of content can be loaded and delivered by the system?
  3. What is SCORM? What are its benefits?
  4. Where can I get more information about SCORM?
  5. Is Firmwater LMS SCORM compliant? What versions?
  6. How can I create SCORM content?
  7. Does Firmwater offer content creation services?
  8. How is Firmwater LMS priced?
  9. What is a course? Can my course contain serveral modules and an evaluation?
  10. How long can learners access a course once it has been started?
  11. What kind of support is included?
  12. Is any training on the system included?
  13. Can we install Firmwater LMS on our own server?
  14. What is Firmwater's approach to the GDPR?

  1. What is an LMS?

    A learning management system (LMS) helps manage an organization's learning activities and competencies. It allows you to load content (courses, tests, resources), specify who receives what content, and tracks and reports on its use.

  2. What type of content can be loaded and delivered by the system?

    Firmwater LMS supports the loading and delivery of SCORM content, either SCORM 2004 content (the latest version) or older SCORM 1.2 content. You can also load stand-alone files directly, such as PDF documents, PowerPoint presentations, and images. Firmwater LMS also supports loading assessments authored in QTI, which get delivered by the built-in assessment engine.

  3. What is SCORM? What are its benefits?

    The Sharable Content Object Reference Model (SCORM) is a collection of specifications that provide a suite of e-learning capabilities that enable interoperability, accessibility and reuse of Web-based learning content. It is widely adopted by many huge organizations and is the de facto industry standard. The standard is administered by the Advanced Distributed Learning (ADL) Initiative from the Department of Defense.

    The latest version of the standard, SCORM 2004, contains three specifications:

    1. The SCORM Content Aggregation Model (CAM), which describes how content should be packaged and delivered in a physical sense.
    2. The SCORM Run-Time Environment (RTE), which describes how the content 'talks' to the LMS while the content is playing. This allows the content to save status and interaction data back to the LMS.
    3. SCORM Sequencing and Navigation (SN), which describes how content can be sequenced to a learner through a set of navigation events.

    SCORM is a powerful tool for anyone involved in online training — it offers plug-and-play functionality. Content can be created once and used with any compliant system. With proper content organization, it allows you to reuse your content in many different situations without modification.

  4. Where can I get more information about SCORM?

    Some more information about SCORM:

  5. Is Firmwater LMS SCORM compliant? What versions?

    Firmwater LMS was designed from the ground up to support SCORM 2004 3rd Edition.

    Firmwater LMS also fully supports the older version, SCORM 1.2, with the highest compliance rating of "SCORM 1.2 Run-Time Environment Conformant - Minimum with All Optional Model Elements (LMS-RTE3)".

  6. How can I create SCORM content?

    There are many products that can produce SCORM content. Most of the options are general purpose content development environments — generating SCORM packages is just one of their output options. Some of the more popular content creation tools are:

    Our advice for which of the products to choose really depends on what you want to use it for. Each has its own strengths.

  7. Does Firmwater offer content creation services?

    Firmwater has partnered with several great content developers to help our clients with content development and conversion. If you have a specific need, please contact us.

  8. How is Firmwater LMS priced?

    Please see our Pricing page for details. Contact us and we'll help you determine which package is most appropriate for your needs or build you a custom quote.

  9. What is a course? Can my course contain serveral modules and an evaluation?

    We define a course as a top-level activity that can be delivered to a learner. Courses show up in the learner's training plan and are the smallest unit of learning that a user can register for.

    Yes, courses can contain a number of modules or can contain just one module so they can vary greatly in size. Our definition aims to keep our pricing simple.

  10. How long can learners access a course once it has been started?

    After starting a course, learners can resume or retake course content as many times as they wish within a one year period at no additional charge.

  11. What kind of support is included?

    Firmwater's support team is here to help you be successful at your business. We'll help you get your Firmwater LMS account up and running as quickly as possible. We'll help you configure your account, provide guidance on best practices for managing your content, and provide expert assistance to help you get all the benefits of using SCORM.

    You are responsible for creating your content using the authoring tool of your choice, creating accounts for your clients, and providing end user support to your client community. Should you encounter an issue you can't solve, we're here to back you up working with you and your client to resolve the problem.

  12. Is any training on the system included?

    We do not have any formal training program or specific budgeted number of hours for the initial training. Our expectation is that we're going to help one person at your organization get up to speed on the tasks that you need to accomplish and then they'll do the same for others.

    We've put a lot of effort into making the LMS simple to use and our experience has been that most people are able to pick up and run with it without any formal training.

  13. Can we install Firmwater LMS on our own server?

    We don't offer an installable version of Firmwater LMS. It is only available as a hosted service. We maintain the servers, the security, all the updates and improvements so you don't have to worry about anything.

  14. What is Firmwater's approach to the GDPR?

    Your company may have specific requirements regarding GDPR compliance. As a SaaS vendor, we understand how important privacy and data protection are and have implemented the necessary measures for compliance. Please review our privacy policy and feel free to contact us with any questions or concerns regarding the GDPR.

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