New help docs, better searching, and more

Posted July 12, 2010 by Stefan Leyhane

Early this morning, we deployed a new version of our LMS to our production site. Along with several bug fixes, there are over a dozen new features in the release. We hope you find them useful. Here are the highlights:

New help documentation

Help documentationHelp documentation

Search across clientsSearch across clients

Assessment presentation settingsAssessment presentation settings

We’ve completely revamped the help documentation that is available from within the LMS. This was a long process but useful to us as it identified a few areas of our application where we can improve things. There is now complete documentation for both administrators and students. It can be accessed from the ‘Help’ link in the top-right corner of the LMS when you’re logged in (it’s also available on our public site’s support section). The documentation you see from within the LMS depends on your assigned role.

Documentation is an ongoing process so we’ll continue to improve it over time. We also have plans of making the default help page context-sensitive so that it’s determined by which page it was launched from.

Search across all your clients

It was really easy to search for a user within an organization — but not if you didn’t know what organization the user was associated with. Sometimes you may get a support request in the form of a voicemail or in an email which doesn’t give a clue as to the person’s organization.

We recognized that we didn’t have an effective way for administrators to search across all their clients. Given that some of our clients have hundreds of their own clients using our LMS, we needed to do something.

We’ve added a new tab called ‘Search’ which is available, for now, only to Master Administrators (in fact, it is their new default page). It provides a quick way to search for a user or to jump to a client. The page may look a little sparse for now but, don’t worry, we’ve got greater plans for this page coming.

Edit presentation settings of assessments

Our built-in assessment engine offers many presentation options to control the user’s experience when taking a test or survey. You can specify:

  • a time limit
  • whether users can suspend and resume an attempt
  • how users can navigate through questions
  • what feedback is displayed
  • the information displayed to the user after they complete an attempt

While we’ve always allowed you to control these settings at author-time, we didn’t provide an easy way to update these on the fly. This is now possible. This is especially useful for our clients who share the same test or survey across many clients but want different settings to be used.

Easier updating of your content

Quite often, typos are found or some tweaks are required after you deploy your learning content to a population of users. We’ve made it easier for you to update previously loaded content. There is now a new option on the content loading page which specifies that you want to update the resources of content in place.

Other new features and enhancements

A few more of the new features and enhancements include:

  • Ability to display the list of locations as an expandable hierarchy
  • Ensure that learning content with long-running videos doesn’t time out
  • Complete support for SCORM 2004 roll-up rules

To see all bug fixes and features in the release, please see the release notes for Version 2.13.

Learning eLearning

Learning eLearning: Content Authoring — 7 Lessons Learned

Posted May 21, 2010 by Julie Maranhao

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This post is long overdue, but I’d like to think that its delay will help all training vendors recognize that creating SCORM content for delivery on a LMS takes time - much more time than you think.

So, a number of months ago, I planned to work with some of the more recognized authoring tools to test out their functionality and report back on my learning experiences. I started my learning journey with Camtasia Studio 6 and decided that the best way to truly understand the challenges training vendors face when creating SCORM content is to actually take on a content creation project myself. And after much deliberation, our team here at Firmwater settled on developing a new user orientation video, to instruct students on how to navigate our LMS.

So, instead of getting right into the “goods and bads” of Camtasia, I thought it would be more helpful if I mentioned some of my lessons learned during the course of my first ever content authoring experience. So, here’s my list:

Continued...

Adobe Presenter: Publishing to a LMS

Posted April 1, 2010 by Stefan Leyhane

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One of our clients was having problems yesterday loading some content to our Learning Management System (LMS) that was created with Adobe Presenter.

Being new to working with a LMS, he’s not well-versed in the technical jargon of the learning industry — he doesn’t speak SCORM. He had a folder of content and wanted to be able to load it and have students view it. Understandable. Our client had received the published files from a colleague so he hadn’t actually used Presenter himself, nor did he know what format the files were in.

I’m not aware of any of our other clients’ use of Adobe Presenter so I didn’t have any hands on experience with it. In the PowerPoint-to-Flash learning category of authoring tools, the majority leans heavily to the use of Articulate Presenter. Articulate has great support and a strong community behind them. They’ve got lots of useful articles about working with their tools, including this one detailing step-by-step instructions for publishing to a LMS. Adobe… not so much.

I went hunting on the Web for instructions to help our client out. The best I could find on how to publish from Presenter to a LMS was a partial screen shot of the product’s ‘Reporting’ tab (on Adobe’s features page).

Since I couldn’t find any instructions, I figured it would be worthwhile to download their product, try it out and document how to do it.

Continued...

Learning eLearning

Learning eLearning: Authoring Tools 101

Posted December 10, 2009 by Julie Maranhao

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authoring toolbox.jpg

Does This Sound Familiar?

“I want to start providing some of my training courses online. I already have my classroom materials prepared, so how can I get started?” If that sounds familiar to you then this blog post can help explain where you can go from here.

For starters, you need to be aware of the fact that your original classroom content cannot be delivered on the Web in its original state. So, if your content is currently in the form of PowerPoint slides, video recordings, or even Word documents, it will need to be converted to an online format before you can move it online.

So, how do you “convert” it from its original state to an online format? Well, that’s where authoring tools come in.

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A bit older